Operations Coordinator

Penske Motor Group - Milwaukee, WI

Full-time

Milwaukee, WI

Motor Vehicle and Parts Dealers

About the position

The Operations Coordinator is responsible for overseeing administrative processes that enhance operational efficiency, customer satisfaction, and profitability within the branch. This role involves providing exceptional customer service and support to both internal and external customers, while assisting the branch financial manager in improving branch performance and profitability.

Responsibilities

• Oversee accounts receivable process and maintain local collection contacts to support centralized function.
• Monitor lease, contract maintenance, and special billing, resolving issues in a timely manner.
• Complete Fleet Service activities such as licensing, permitting, and processing citations.
• Track and coordinate asset outside services, including unit jacket files and fueling.
• Establish collaborative relationships with Fleet Services for licensing and other fleet operations.
• Perform process analyses in billing, credit memos, and accounts receivable, recommending solutions to profitability risks.
• Utilize systems like Qlikview or AS400 for operational problem solving and process improvement.
• Maintain District Personnel Files and complete weekly payroll.
• Assist with projects and tasks assigned by Branch and District Financial Managers.

Requirements

• High school diploma or equivalent required; degree preferred.
• 2+ years of customer service financial administrative experience required.
• Competent written and verbal communication skills.
• Interpersonal and relationship-building skills for collaboration with team members.
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.
• Agile and quick learner, enjoys collaborative projects and continuous education.