Operations Coordinator

Vector Security - Plymouth Meeting, PA

Full-time - Entry Level

Plymouth Meeting, PA

Specialty Trade Contractors

About the position

As an Operations Coordinator at Vector Security, you will play a crucial role in ensuring a high-quality customer experience by efficiently scheduling service appointments and managing technician schedules. This position requires strong problem-solving skills, attention to detail, and effective communication to coordinate service calls and resolve customer issues. The role is hybrid after training, allowing for a blend of in-office and remote work.

Responsibilities

• Schedule service appointments with customers to maintain efficiency and proper routing.
• Utilize software to select appropriate technicians and document travel requirements.
• Ensure necessary parts are available to maintain service levels.
• Manage technician schedules throughout the day.
• Provide excellent customer service and resolve issues that may arise.
• Engage with customers via phone to determine equipment issues and appropriate resolutions.

Requirements

• High School Diploma or GED
• Minimum of 2 years of office setting and customer service experience
• Superior verbal and written communication skills
• Excellent customer service skills
• Above average computer skills, including typing a minimum of 35 wpm with high accuracy
• Ability to navigate multiple systems while speaking with customers
• Superior organizational skills with attention to detail
• Ability to work in a fast-paced environment
• Professional and courteous interaction with people at all levels.

Benefits

• Health savings account
• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance