Operations Coordinator

$45,760 - $52,000/Yr

Kai Shin Clinic - Saint Paul, MN

Full-time - Entry Level

Saint Paul, MN

Professional, Scientific, and Technical Services

About the position

The Operations Coordinator at Kai Shin Clinic plays a crucial role in managing clinical operations, ensuring smooth functioning of front-end services, and fostering strong partnerships with external organizations. This position requires a blend of analytical skills, customer service, and effective communication to support individuals with co-occurring mental health and substance use disorders.

Responsibilities

• Champion the Kai Shin Employee Handbook, Policies and Procedures.
• Provide backup for the Front End team when necessary.
• Manage scheduling, medication refills, provider questions, and in-clinic appointments after graduation/discharge for partnerships.
• Assist partnership coordinators and provide daily check-ins.
• Analyze and identify bottlenecks for improvement.
• Generate project documentation and track data to reach quarterly goals and metrics.
• Foster strong partner relations through effective communication and support.
• Manage Clinic Partnership Onsite and Off-site operations, including scheduling and communication with partners.
• Track and trend UA screens and manage UDS only appointments.
• Ensure compliance with Minnesota 245G regulations.

Requirements

• Crisis intervention experience
• Customer service experience (1 year preferred)
• Mid-level analysis skills
• Knowledge of PTSD and mental health issues
• Leadership and communication skills
• Ability to manage multiple responsibilities effectively.

Nice-to-haves

• Familiarity with industry best practices in mental health treatment
• Experience in facilitating individual and group counseling.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off