Operations Coordinator

Verbal Beginnings - Frederick, MD

Full-time - Mid Level

Frederick, MD

Ambulatory Health Care Services

About the position

Verbal Beginnings is dedicated to making a difference in the lives of children and their families. As a Center Operations Coordinator, you will play a crucial role in the administrative supervision of ABA Therapists at the Verbal Beginnings Center. This position is designed for individuals who are passionate about fostering professional and personal development among team members. You will be responsible for providing ongoing support and mentorship to all levels of ABA Therapists, ensuring they have the resources they need to succeed in their roles. Collaboration is key in this position, as you will work closely with both administrative and clinical staff to uphold the organization's core values of Passion, Accountability, Celebration, and Kindness. In this role, you will conduct daily reviews of your direct reports' appointments to ensure accuracy in scheduling and session conversions. Regular touchpoints with your team will be essential to maintain open lines of communication and support. You will also coordinate coverage across teams as needed, acting as a culture ambassador to promote and engage with the company's values. Hosting monthly events for staff and families will be part of your responsibilities, as will collaborating with other Center Operations Coordinators to enhance the overall effectiveness of center operations. Your oversight will extend to timesheet management for all staff on your assigned teams, ensuring compliance with certifications and productivity in office hours. You will also be involved in preparing performance evaluations and providing feedback according to company policies. This position requires a commitment to upholding all company policies and procedures, ensuring a supportive and compliant work environment for all staff.

Responsibilities

• Review direct reports' appointments daily to ensure accurate times, clients, and immediate conversions of sessions
• Conduct regular touchpoints with all direct reports
• Coordinate coverage across teams, as needed
• Serve as a company culture ambassador; promote, encourage and engage in company values
• Collaborate with Office Coordinators to host monthly staff-facing and family-facing events
• Collaborate with other Center Operations Coordinators and administrative staff to enhance effective day-to-day running of Center operations
• Receive all day-of callouts, notify necessary team members, conduct midday therapist check-ins for callouts
• Timesheet oversight for all staff on assigned teams
• Ensure all direct reports remain in compliance with applicable certifications
• Provide oversight of therapist office hours to ensure productivity (e.g., current LMS, Case Management tasks, etc.)
• Develop and participate in employee engagement activities across teams
• Support preparation of performance evaluations and feedback for all staff under their direct supervision according to VBC policies and procedures
• Comply with and uphold all company policies as outlined in the Employment Handbook, Center Operations Coordinator Manual, and Center Policies documents.

Requirements

• Bachelor's Degree or equivalent experience
• Minimum 1 year previous supervisory experience of large teams in the human services field
• Basic knowledge and previous experience with incident prevention and management with regard to workplace safety
• Strong leadership skills and ability to motivate and guide a clinical team
• Previous experience with or knowledge of individuals with ASD and ABA therapy preferred.

Benefits

• Dental insurance
• Family leave
• Health insurance
• Paid time off
• Vision insurance
• Wellness program