Operations Coordinator

About the position

We are currently seeking to hire an Operations Coordinator at Perot Field Fort Worth Alliance Airport to join our growing team and operation. This position works directly under the guidance of the Customer Experience Manager to provide exceptional service to our customers. The Operations Coordinator position requires an individual who excels in a fast-paced environment, is effective at multi-tasking, is resilient under pressure, works well in a team setting and is customer service driven. These skills ensure seamless operations for pilots, crew and passengers, as well as the FBO team. Performs related duties as assigned.

Responsibilities

• Communicates fuel order information to appropriate teams
• Coordinates and tracks all miscellaneous service requests (LAV, potable water, oil, etc.)
• Maintains lines of communication with Line Operation Specialists, Customer Service Representatives, and Concierge department members through the use of two-way radios
• Professionally communicates to pilots on inbound aircraft
• Utilizes software platforms to track inbound and outbound aircraft as well as service requests
• Maintains and operates gate movements
• Assists with passenger services as required
• Coordinates daily customer pull times
• Completes weekly airport audits
• Coordinates international trash pickup and completes proper documentation
• Tracks weather conditions
• Provides timely feedback to the company regarding service failures or customer concerns

Requirements

• Must possess strong organizational skills
• Ability to multi-task and work in a fast-paced, high-pressure environment
• Ability to work in an ever-changing environment with ongoing interruptions
• Ability to problem-solve
• Excellent communication skills, both written, in-person and over the radio
• Strong customer service orientation
• Self-motivated
• High sense of urgency
• Dedication to team member, airport, and FBO safety

Nice-to-haves

• College degree
• High-level customer service experience