Vector Security - Lancaster, PA
posted 2 months ago
At Vector Security, we believe in thinking big, doing the right thing, and making a difference every day. We are currently seeking a Senior Operations Coordinator who will play a crucial role in providing the highest quality customer experience to both our external and internal customers. This position is based in Lancaster, PA, and is essential for scheduling service appointments efficiently and effectively. The Senior Operations Coordinator will be responsible for managing complex service and installation appointments, ensuring that all customer needs are met while maintaining operational efficiency. The ideal candidate will possess excellent problem-solving skills and the ability to think logically to coordinate service calls that satisfy both customers and branch offices. Attention to detail, effective communication, and the ability to work independently are critical for success in this role. The Senior Operations Coordinator will utilize various software tools to select appropriate technicians, document travel requirements, and ensure that necessary parts are available to maintain service levels. In this role, you will manage technician schedules throughout the day, provide exceptional customer service, and resolve any issues that may arise. If you have prior experience in customer service, call center, scheduling, or dispatcher roles, we encourage you to apply and join our team where what we do matters to us, our customers, and our team members.