Operations Coordinator

$80,000 - $90,000/Yr

Northbound - Seattle, WA

Full-time - Mid Level

Hybrid - Seattle, WA

Personal and Laundry Services

About the position

The Operations Coordinator at Northbound plays a crucial role in enhancing the agency's operational excellence and administrative efficiency. This position involves managing various processes related to recruitment, performance reviews, training, and employee onboarding, while also supporting day-to-day operations and client management tasks. The coordinator will be integral in fostering a positive workplace culture and ensuring smooth administrative functions that contribute to the overall success of the agency.

Responsibilities

• Coordinate and automate processes for recruiting, performance reviews, training, and PTO approvals.
• Provide administrative support for weekly resource and hot start meetings.
• Manage day-to-day recruitment and contractor engagement, including candidate screening and interview coordination.
• Oversee the management of contracts with employees, freelancers, and partners.
• Conduct annual cultural health surveys and manage updates to the employee handbook.
• Act as the BambooHR administrator and seek automation opportunities for onboarding processes.
• Manage project management software and team calendars, liaising with IT for technical needs.
• Prepare materials for weekly all-hands meetings, including agendas and notes.
• Open and manage job numbers and activities for new jobs, including filing systems and digital paperwork.
• Assist with special projects, including organizing company gatherings and process improvements.

Requirements

• 5+ years of experience in an agency or professional services environment.
• Strong communication skills, both empathetic and direct.
• Proficiency in Microsoft Office and familiarity with project management software, Box, and BambooHR.
• Ability to manage multiple workstreams and maintain a high level of organization and detail.

Nice-to-haves

• Experience with payroll administration and benefits coordination.
• Knowledge of compliance and quality improvement processes.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance