Operations Coordinator

Penske Automotive Group - Baltimore, MD

Full-time - Entry Level

Baltimore, MD

Truck Transportation

About the position

The Operations Coordinator at Penske will play a crucial role in ensuring the administrative processes of the branch operate smoothly and efficiently. This position is designed to support operational efficiency, effectiveness, customer satisfaction, and profitability. The Operations Coordinator will be responsible for providing superior customer service and communication to both internal and external customers, thereby enhancing the overall customer experience. This role will also involve supporting the branch financial manager by providing essential guidance and information that contributes to the branch's performance and profitability. Located at the Penske facility in Baltimore, Maryland, the Operations Coordinator will oversee various financial operations, including the accounts receivable process, ensuring timely resolution of any issues related to lease, contract maintenance, and special billing. The role requires a proactive approach to establish and control processes that support customer service and branch profitability. In addition to financial operations, the Operations Coordinator will manage fleet operations, which include completing fleet service activities such as licensing, permitting, and processing citations. The position also involves tracking and coordinating asset outside services and establishing collaborative relationships with Fleet Services to support various fleet operations. The Operations Coordinator will perform process analyses and reviews in areas such as billing and accounts receivable, using systems like Qlikview or AS400 to understand operational dynamics and recommend solutions for process improvement. Other responsibilities include maintaining district personnel files, completing weekly payroll, and processing paperwork for new hires, along with any projects assigned by the Branch Financial Manager and District Financial Manager.

Responsibilities

• Oversight of accounts receivable process and maintain local collection contacts to support centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, resolving any issues in a timely manner.
• Complete Fleet Service activities such as licensing, permitting, and processing citations.
• Track and coordinate asset outside services such as unit jacket file, wash sheets, and fueling.
• Partner with Fleet Services to support licensing, permitting, citations, and other fleet operations.
• Perform process analyses and reviews in areas such as billing, credit memos, and accounts receivable.
• Use systems like Qlikview or AS400 for problem solving and process improvement.
• Maintain District Personnel Files and complete weekly payroll.
• Process paperwork for new hires and assist with projects assigned by management.

Requirements

• High school diploma or equivalent required, degree preferred.
• 2 years+ experience in customer service financial administrative experience required.
• Competent written and verbal communication skills.
• Interpersonal and relationship building skills with an ability to collaborate with branch team members.
• Agile and quick learner, enjoys collaborative projects and continuous education.
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.
• Regular, predictable, full attendance is an essential function of the job.

Nice-to-haves

• Experience with Qlikview or AS400 systems for operational analysis.
• Previous experience in a logistics or transportation environment.