Penske Automotive Group - Baltimore, MD
posted about 2 months ago
The Operations Coordinator at Penske will play a crucial role in ensuring the administrative processes of the branch operate smoothly and efficiently. This position is designed to support operational efficiency, effectiveness, customer satisfaction, and profitability. The Operations Coordinator will be responsible for providing superior customer service and communication to both internal and external customers, thereby enhancing the overall customer experience. This role will also involve supporting the branch financial manager by providing essential guidance and information that contributes to the branch's performance and profitability. Located at the Penske facility in Baltimore, Maryland, the Operations Coordinator will oversee various financial operations, including the accounts receivable process, ensuring timely resolution of any issues related to lease, contract maintenance, and special billing. The role requires a proactive approach to establish and control processes that support customer service and branch profitability. In addition to financial operations, the Operations Coordinator will manage fleet operations, which include completing fleet service activities such as licensing, permitting, and processing citations. The position also involves tracking and coordinating asset outside services and establishing collaborative relationships with Fleet Services to support various fleet operations. The Operations Coordinator will perform process analyses and reviews in areas such as billing and accounts receivable, using systems like Qlikview or AS400 to understand operational dynamics and recommend solutions for process improvement. Other responsibilities include maintaining district personnel files, completing weekly payroll, and processing paperwork for new hires, along with any projects assigned by the Branch Financial Manager and District Financial Manager.