Operations Coordinator

$30,000 - $50,000/Yr

Better Talent - Grand Rapids, MI

Full-time - Entry Level

Grand Rapids, MI

About the position

Pathfinder Holding is a dynamic real estate investment firm and a proud franchisee of HomeVestors of America—America's #1 Home Buyer and the pioneer behind WeBuyUglyHouses.com. At Pathfinder, we specialize in rejuvenating neighborhoods by purchasing distressed properties as-is, transforming them into quality homes, and revitalizing communities. Alongside our renovation efforts, we manage a portfolio of premier short-term vacation rentals in West Michigan, providing exceptional guest experiences and contributing to the local tourism economy. Our core values emphasize agility, resourcefulness, growth, extreme ownership, and a heart for service to others. As the Operations Coordinator at Pathfinder Holdings Company, your diligence and commitment to getting things done will directly improve our real estate and property management operations. This role will involve providing administrative support, managing real estate transactions, overseeing property maintenance, and ensuring top-notch guest services for our short-term rentals. You'll play an important part in our commitment to community revitalization and guest satisfaction while enjoying competitive compensation, benefits, and workplace perks like flexible schedules. If you're precise, organized, able to communicate effectively, and have CRM systems experience, we encourage you to apply and make a meaningful impact on your community.

Responsibilities

• Acting as a gatekeeper for executive time, ensuring effective internal and external communication.
• Handling transaction processes, managing documentation, and coordinating real estate transactions.
• Overseeing property management tasks, including rental management, contractor coordination, and utility management.
• Managing guest services for short-term rentals, including messaging, reservation management, and maintenance coordination.
• Scheduling and auditing cleaning services to maintain high guest satisfaction standards.
• Developing, modifying, and adhering to systems and processes to drive efficiencies and consistently meet many deadlines.
• Visiting properties regularly to assess maintenance needs and ensure guest readiness.
• Participating in hiring, managing office supplies and utilities, ordering appliances for rehab projects, and maintaining documentation and subscription accounts.

Requirements

• Minimum of a high school diploma; Bachelor's degree preferred.
• At least 2 years of administrative experience, preferably in real estate or a call center.
• Real Estate and/or Title & Escrow knowledge highly valued, but not required.
• Certified notary public or willingness to obtain this designation.
• Valid driver's license and reliable transportation for visiting properties.
• Exceptional organizational skills and proficiency in Google Docs and MS Office (Word, Excel, Outlook, PowerPoint).
• Excellent communication skills, capable of managing diverse relationships.
• Self-motivated, results-driven, and adaptable to a dynamic environment.
• Experience with real estate-specific CRM and the ability to quickly learn new technologies.
• Ability to pass a pre-employment drug screening, a criminal background check, with availability for minimal travel for property inspections and vendor coordination.

Benefits

• Flexible schedule
• Mileage reimbursement
• Paid time off
• Insurance reimbursement available
• PTO & Paid Holidays