Operations Coordinator

$51,000 - $54,000/Yr

Texas State University At San Marcos - San Marcos, TX

Full-time - Mid Level

San Marcos, TX

Educational Services

About the position

The Operations Coordinator is responsible for the leadership, supervision, and development of student building managers and the information desk at the LBJ Student Center. This role ensures the seamless operation of all managed spaces, including facility planning, project oversight, and vendor relations, while enforcing policies and safety training.

Responsibilities

• Recruit, hire, train, supervise and schedule the student Building Manager team responsible for customer service and operational support.
• Lead regular meetings, conduct training, and maintain training manuals and resources.
• Ensure information desk materials and service model are current and relevant.
• Develop, track, and report facility and operations statistics.
• Assist the Associate Director, Operations in coordinating facility-related logistics and services.
• Conduct regular on-site facility inspections for integrity, cleanliness, and safety concerns.
• Provide support for day-to-day building maintenance, custodial, events, and customer service operations.
• Serve as a risk management coordinator, developing and updating emergency response plans and conducting training exercises.

Requirements

• Bachelor's Degree.
• Minimum 2 years of customer service experience.
• Minimum 1 year of supervision experience.
• Excellent communication (written and verbal) and interpersonal skills.

Nice-to-haves

• Familiarity with Risk Management policy and procedures.

Benefits

• Amazing health insurance with Texas State paying 100% of the employee premium and 50% for dependents.
• Generous paid time off including vacation, holidays, and sick days.
• Excellent work-life balance resources including family-friendly resources and a comprehensive wellness program.
• Great training and development opportunities with various course offerings and employee educational support programs.
• An inclusive community with many social networks.
• Retirement plans with generous employer contributions.