Operations Coordinator

About the position

We are seeking an Operations Coordinator for the Maryland Technical Service Center who thrives in a well-organized team and enjoys contributing to a positive work atmosphere. The ideal candidate is highly organized, analytical, and takes pride in delivering excellence. As an Operations Coordinator, you will play a crucial role in supporting our field teams through back-office assistance, tools support and training, and logistical support. Your problem-solving skills, effective communication, and dedication to refining process efficiencies will be key assets in this role.

Responsibilities

• Collaborate closely with field technicians in the office, shop, and field environments.
• Provide exceptional customer service to internal and external stakeholders.
• Coordinate and manage various business processes, including customer service, billing, quoting, inventory management, and team scheduling.
• Support field teams with back-office assistance, tools support, and training.
• Identify and implement process improvements to enhance overall efficiency.

Requirements

• Minimum of 5 years of management experience of field operations
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Comfortable collaborating with field technicians in various work settings
• Previous experience with ERP systems, such as Microsoft Dynamics, is a plus
• Knowledge of or experience in coordinating or managing multiple business processes
• Experience in coordinating service activities across multiple clients is beneficial

Benefits

• Competitive base salary
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Health Savings Account (with company contributions), and more
• $1 for $1 401K match, up to 4% of annual salary
• 9 Company-paid holidays
• Generous paid time off that increases with tenure
• Education assistance
• Employee referral bonus program
• Ongoing training and development