Operations Coordinator

$35,360 - $35,360/Yr

Heavenly Cool LLC. - Parkville, MD

Full-time - Entry Level

Parkville, MD

Utilities

About the position

We are seeking an enthusiastic and organized Operations Specialist to join our team. The primary responsibility of this role is dispatching and scheduling our technicians for service calls. The ideal candidate will be a proactive problem solver with excellent communication and leadership skills with the ability to work independently. This role offers significant growth opportunities as we continue to expand our team.

Responsibilities

• Answer incoming calls and emails from customers seeking appliance repair services.
• Schedule and dispatch technicians to service calls based on their availability and location.
• Coordinate with technicians to ensure timely and efficient service delivery.
• Maintain accurate records of service calls, customer interactions, and technician schedules.
• Provide exceptional customer service and address any customer inquiries or concerns.
• Assist with administrative tasks and support other team members as needed.

Requirements

• High school diploma or equivalent; additional education or training is a plus.
• Previous experience in a customer service or administrative role is preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and handle multiple tasks simultaneously.
• Proficiency in using scheduling software and Microsoft Office Suite.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Long Term Disability
• Paid Time Off
• Holiday pay
• Bereavement Leave
• Maternity/Paternity Leave
• Company Provided Equipment