Operations Coordinator

Topcon Deutschland Positioning Gmbh - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

11-50 employees

About the position

The Operations Coordinator at Topcon Positioning is a vital role focused on providing exceptional customer service and support within a high-tech environment. This position involves managing customer orders, inventory control, and ensuring timely communication between sales and service departments. The role emphasizes continuous improvement and collaboration within a diverse team to enhance operational efficiency and customer satisfaction.

Responsibilities

• Provide service to walk-in customers and handle all incoming calls.
• Enter and update customer orders in coordination with the sales team as received via phone or email, ensuring special handling requirements are noted.
• Perform weekly cycle counts to maintain accurate on-hand inventory.
• Coordinate mobile inventory counts with sales representatives and support personnel.
• Monitor open purchase and sales orders to ensure timely shipping.
• Update sales and rental orders.
• Process vendor invoices and send them to the accounting department.
• Reconcile petty cash and process all checks and cash through the accounting department.
• Work with the service department to ensure customer units are turned around promptly.
• Coordinate with other locations to ensure timely and accurate inventory transfers.
• Monitor sales activities, troubleshoot internal and customer issues, and coordinate the collection or delivery of equipment.

Requirements

• High School Diploma
• Office administration skills
• Proficiency in Microsoft Office
• Strong customer service abilities
• Sales and marketing skills
• Experience with ERP systems, SAP is a plus
• Preferred experience in inventory control, customer service, and warehouse operations
• Ability to lift 50 pounds.