Operations Coordinator

$47,840 - $47,840/Yr

Penske Automotive Group - Woodland, CA

Full-time

Woodland, CA

1,001-5,000 employees

Truck Transportation

About the position

The Operations Coordinator for our Woodland branch will complete administrative processes of the branch that support operational efficiency, effectiveness, customer satisfaction, and profitability. This role is crucial in providing superior customer service and communication to both internal and external customers. The Operations Coordinator will support the branch financial manager by providing guidance and information that contributes to branch performance and profitability. This position requires a proactive approach to managing financial operations, fleet operations, and process analytics to ensure the smooth functioning of the branch. In terms of financial operations, the Operations Coordinator will oversee the accounts receivable process and maintain local collection contacts to support centralized functions. They will monitor weekly and monthly lease, contract maintenance, and special billing, taking the initiative to resolve any issues in a timely manner. Establishing and controlling all related processes to support customer service and branch profitability is a key responsibility. For fleet operations, the coordinator will complete fleet service activities such as licensing, permitting, and managing in/out service vehicles. They will also track and coordinate asset outside services, ensuring that all necessary support is provided. A collaborative relationship with Fleet Services is essential to support licensing, permitting, citations, and other fleet operations. The role also involves performing process analyses and reviews in various areas such as billing, credit memos, and accounts receivable. The Operations Coordinator will investigate and recommend solutions to issues that pose a risk to profitability, utilizing systems like Qlikview or AS400 for problem-solving and process improvement. Additionally, maintaining district personnel files, completing weekly payroll, and processing paperwork for new hires are part of the responsibilities. The Operations Coordinator will also undertake projects and tasks as assigned by the Branch Financial Manager and District Financial Manager.

Responsibilities

• Oversee accounts receivable process and maintain local collection contacts to support centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, resolving issues in a timely manner.
• Establish and control processes to support customer service and branch profitability.
• Complete fleet service activities such as licensing, permitting, and managing in/out service vehicles.
• Track and coordinate asset outside services such as unit jacket file, wash sheets, and fueling.
• Partner with Fleet Services to support licensing, permitting, citations, and other fleet operations.
• Perform process analyses and reviews in areas such as billing, credit memos, and accounts receivable.
• Investigate and recommend solutions to issues posing a risk to profitability.
• Maintain district personnel files, complete weekly payroll, and process paperwork for new hires.
• Undertake projects and tasks as assigned by Branch Financial Manager and District Financial Manager.

Requirements

• High school diploma or equivalent required, degree preferred.
• 2 years+ experience in customer service financial administrative experience required.
• Competent written and verbal communication skills.
• Interpersonal and relationship building skills with an ability to collaborate with branch team members.
• Agile and quick learner, enjoys collaborative projects and continuous education.
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.