Operations Coordinator

$31,200 - $42,910/Yr

Ferguson Enterprises - Lewisville, TX

Full-time - Entry Level

Lewisville, TX

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes, and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities, and each other. Ferguson is proud to provide best-in-class products, service, and capabilities across various industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. The Operations Coordinator role is integral to the business operations within a branch location or multiple branch locations. This position involves providing leadership for the organization's customer-facing associates and branch functions. The Operations Coordinator is responsible for the day-to-day operations of the organization's branches, ensuring that all tasks are completed efficiently and effectively. The role requires adherence to established standards and procedures, with a focus on delivering quality service and operational efficiency. In this position, you will be expected to maintain inventories, conduct physical inventories, and ensure the location's appearance is up to standard. You will work closely with vendors and the Ferguson shared services division to resolve pricing discrepancies and facilitate customer credit memos accurately. Additionally, you will oversee the facilities to provide a safe and well-maintained work environment, ensuring compliance with safety standards and policies. The Operations Coordinator will also participate in associate meetings and communicate any concerns to management, fostering a collaborative and supportive work environment.

Responsibilities

• Act within the scope of established objectives and policies to accomplish assigned goals.
• Maintain inventories and conduct physical inventories under the direction of the manager.
• Maintain location appearance and complete day-to-day paperwork.
• Work with vendors and Ferguson shared services division to clear vendor pricing discrepancies.
• Facilitate customer credit memos with accuracy based on company guidelines.
• Work on WMS Variance and Cycle Count Reconciliation.
• Develop or implement quality control programs.
• Implement operational efficiency improvements, including standardization of systems, quality control, safety, and customer satisfaction.
• Review customer invoices for pricing and costing accuracy as well as freight billing and costing.
• Oversee the facilities of the operation to provide a safe and well-maintained work environment.
• Perform all work in accordance with established safety standards and adhere to all safety policies, rules, regulations, and procedures.
• Participate in associate meetings and communicate any concerns to management.

Requirements

• 1 - 3 years Ferguson experience is preferred.
• Strong attention to detail and accuracy.
• Self-motivated and goal-oriented.
• Ability to effectively multi-task.
• Strong organizational and time management skills.
• Good communication skills.
• Knowledge of Trilogie and Microsoft Excel is a plus.
• Knowledge of WMS/HighJump preferred but not required.
• Ability to handle stress and work as a team player with a good attitude.
• Understanding of the importance of customer service.
• Willingness to help out in other areas, besides operations, when needed.

Nice-to-haves

• Knowledge of Trilogie and Microsoft Excel is a plus.
• Knowledge of WMS/HighJump preferred but not required.

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance