Naterra International - Coppell, TX
posted 3 months ago
The Operations Coordinator at Naterra International, Inc. will play a crucial role in overseeing all operational customer deductions and coordinating with customers regarding damaged goods. This position requires effective communication with the Sales department to keep them informed about the status of returned items. The Operations Coordinator will be responsible for reviewing all claims data and leveraging cross-functional team interactions to investigate whether a deduction should be submitted as a dispute or if it serves as a catalyst for internal process improvement. This role will also focus on the logistics side of operations, working directly with the receiving department and concentrating on monthly reporting that showcases progress for management review. The reporting should capture data in a manner that can be utilized to enhance processes and resolve issues across both internal and external channels. In addition to these responsibilities, the Operations Coordinator will manage order processing, inventory reviews, and freight carrier communications, along with other tasks as needed to ensure daily orders are processed efficiently. Given the high demand for proficiency in Excel, candidates will be required to complete an Excel assessment during the interview process. Naterra International, Inc. is a high-growth U.S. sales and marketing company specializing in beauty, baby care, and personal care products, committed to manufacturing high-quality personal care products that promote better living. The company offers career pathing and development opportunities, along with a comprehensive benefits package including medical, dental, vision, and a matching 401(k) plan up to four percent, as well as an annual bonus program of up to 35%. It is important to note that this position requires in-office work five days a week, with no accommodations for remote or hybrid work schedules at this time.