Operations Coordinator

Aion Management - Philadelphia, PA

Full-time

Philadelphia, PA

Real Estate

About the position

The Operations Coordinator plays a crucial role in supporting property management operations by temporarily filling in at various properties, ensuring high resident satisfaction, and assisting the Vice President with administrative tasks and special projects. This position requires strong communication and organizational skills to effectively collaborate with property teams and other departments.

Responsibilities

• Temporarily fills in at properties, covering vacant positions, vacations, or other staffing needs.
• Review individual marketing and leasing strategies and work closely with leasing teams to ensure performance as directed by the Vice President.
• Respond timely and professionally to resident concerns, maintaining high resident satisfaction.
• Provide guidance and support for property teams as necessary.
• Conduct regular property audits to ensure compliance with company standards.
• Assist in the implementation of new policies, procedures, and programs as directed by the VP.
• In the absence of a Regional Real Estate Manager or Real Estate Manager, review and/or complete tasks including Monday reporting, executive summaries, variance reports, bonus workbooks, renewal processes, AME, invoice approvals, PO creation, etc.
• Provide comprehensive administrative support to the Vice President, including travel arrangements, meeting coordination, and correspondence.
• Prepare and organize data and reports for internal and external meetings.
• Serve as a liaison between the VP and Regional Real Estate Managers, ensuring clear communication and timely follow-ups on assigned tasks and projects.
• Assist with the review and distribution of operational and financial reports.
• Coordinate and manage special projects related to property operations as dictated by the VP.
• Collaborate with other departments, including RREM's, accounting, marketing, training, and service operations to support organizational goals.
• Assist with event planning and coordination for team meetings, trainings, and corporate events.
• Perform other tasks and duties as assigned by the Vice President.
• Provide feedback to Regional Real Estate Managers based on observed areas of opportunities.

Requirements

• High school diploma or equivalent.
• 3 years of property management experience, holding an Assistant Real Estate Manager position or higher.
• Exceptional written and verbal communication skills.
• Demonstrate excellent organizational skills with the ability to prioritize.
• Demonstrated proficiency with Microsoft Office and general computer skills.
• Solid understanding of property management software (e.g., Yardi, RealPage, Entrata).
• Excellent customer service skills with the ability to foster positive relationships with team members, residents, and vendors.
• Available to travel as needed.