This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Huntington Bancshares - Columbus, OH
posted 2 months ago
Full-time - Entry Level
Hybrid - Columbus, OH
1,001-5,000 employees
Management of Companies and Enterprises
About the position
The Operations Customer Service Specialist 1 role involves providing operational backroom and clerical support related to Huntington Bank's credit card products. The position requires research and support of daily processes using various bank systems while adhering to Service members Civil Relief Act (SCRA) guidelines. This hybrid role emphasizes delivering high-quality customer service and adapting to a changing environment.
Responsibilities
- Provide clerical support related to Huntington credit card products.
- Conduct research and support daily processes using various bank systems.
- Escalate complex customer issues as appropriate.
- Deliver high-quality customer service with attention to detail.
- Demonstrate a sense of urgency and adaptability to changing regulations and external factors.
- Perform User Acceptance Testing for system upgrades and/or new products.
Requirements
- High School Diploma or equivalent.
- 1 or more years of experience in customer service and/or banking.
- Working knowledge of the MS Office suite (Excel, Word) required.
Nice-to-haves
- 1 or more years of experience using financial institution and third-party systems for plastics transactions or related payment transactions.
- 1 or more years of research experience in a customer service environment.
- Prior experience servicing a credit/debit card product or familiarity with SCRA requirements.
- Ability to work independently under minimal supervision.
- Strong communication skills, both verbal and written.
