Operations Digital Analyst

Southwest Key Programs - El Paso, TX

Full-time

El Paso, TX

Social Assistance

About the position

The Operations Digital Analyst will act as a liaison between the Unaccompanied Minor Division teams and the Digital Transformation Office (DTO), focusing on integrating digital technologies into daily operations. This role is crucial for promoting digital innovation, facilitating change management, and ensuring effective communication across teams. The analyst will manage a data-driven agenda, analyze key performance indicators, and provide insights to enhance operational efficiency.

Responsibilities

• Collaborate with the Digital Transformation Office (DTO) to understand and communicate digital strategies, initiatives, and tools to the Business Operations team.
• Provide hands-on support and guidance to team members in adopting and utilizing digital technologies effectively.
• Act as a change agent by fostering a positive attitude towards digital transformation within the Unaccompanied Minors Division.
• Develop and implement strategies to facilitate the adaptation of new digital processes and technologies.
• Conduct training sessions and workshops to enhance digital literacy within the Unaccompanied Minors Division team.
• Create and maintain training materials, documentation, and resources to support ongoing learning and development.
• Serve as a bridge between the Unaccompanied Minors Division team and the Digital Transformation Office (DTO), ensuring clear and effective communication.
• Foster collaboration and information sharing related to digital initiatives across the Unaccompanied Minors Division Team.
• Gather feedback from team members on digital tools and processes and provide insights to the Digital Transformation Office (DTO) for continuous improvement.
• Identify opportunities for streamlining operations through digital solutions and contribute to the development of new initiatives.
• Maintain, audit, and monitor current data systems - Efforts to Outcomes, Point Click Care, Tableau ServiceNow, Oracle, and/or other data systems - in accordance with applicable guidelines.

Requirements

• Bachelor's degree in information technology, business, or data analytics, and/or four (4) years of experience in a related field.
• Data system Efforts to Outcomes, Tableau, ServiceNow, Point Click Care, experience preferred.
• Strong oral and written communication skills with the ability to communicate technical and non-technical concepts to peers, customers, and management.
• Solid organizational skills, including attention to detail and multitasking skills.
• Ability to work independently with minimal supervision.
• Capable of making effective and timely decisions.

Nice-to-haves

• Bilingual (Spanish) Preferred