Operations Director, Digital Marketing (for DASO, Digital Acquisition Strategy & Ops)

$173,100 - $302,900/Yr

ServiceNow - Santa Clara, CA

Full-time - Mid Level

Santa Clara, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Operations Director, Digital Marketing for DASO (Digital Acquisition Strategy & Ops) at ServiceNow is a strategic role focused on enhancing operational efficiency within the digital marketing organization. This position involves close collaboration with the VP of Digital Marketing to support key initiatives, streamline processes, and ensure effective communication across teams. The director will play a pivotal role in driving the success of digital marketing efforts and achieving departmental goals.

Responsibilities

• Collaborate closely with the VP of Digital Marketing Strategy and Operations to understand departmental vision and objectives.
• Develop and implement operational processes to improve efficiency and effectiveness within the Digital Marketing organization.
• Run QBRs, All Hands, Leadership Meetings, Offsites, and Workshops, while driving special projects and global alignment.
• Foster collaboration and communication between the digital marketing team and other departments.
• Coordinate timely delivery of reporting and ensure quality control for executive-level audiences.
• Lead and oversee key projects within the Digital Marketing organization, defining scope, objectives, and timelines.
• Build and maintain strong relationships with internal and external stakeholders.

Requirements

• Bachelor's degree in marketing, business administration, or a related field (Master's degree preferred).
• 5+ years of experience in Digital Marketing, focusing on strategic planning, operations, or project management.
• 12+ years overall experience in relevant fields.
• Strong understanding of Digital Marketing concepts, platforms, and technologies.
• Prior experience as a Chief of Staff or in Operations is essential.
• Proven track record of driving operational efficiency and process improvement within a marketing organization.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Exceptional communication and interpersonal skills to influence stakeholders at all levels.
• Strong analytical and problem-solving abilities with a data-driven approach.

Nice-to-haves

• Prior experience across tech or consulting is a plus.

Benefits

• Health plans including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs