Operations Director

$55,000 - $65,000/Yr

Brightview - Midlothian, VA

Full-time - Mid Level

Midlothian, VA

Professional, Scientific, and Technical Services

About the position

The Operations Director at BrightView is a dynamic leadership role focused on transforming addiction medicine through effective clinic management. This position involves overseeing daily operations, ensuring a high-quality patient experience, and fostering a collaborative environment among medical, behavioral health, nursing, and operations professionals. The Operations Director will play a pivotal role in executing the clinic's operational strategies and enhancing team performance while adhering to compliance standards.

Responsibilities

• Leads and manages all aspects of patient flow and clinic operations.
• Executes on BrightView's operations playbook for the clinic.
• Plans, leads, and delivers regular team meetings.
• Ensures a consistent and high-quality patient experience within the clinic setting.
• Identifies and facilitates resolution of issues and conflicts within the center.
• Ensures clinic staff compliance with established policies, procedures, workflows, and training.
• Effectively manages all site-level personnel across multiple professional disciplines.
• Cultivates staff development and sets clear expectations for performance.
• Establishes staff performance improvement plans and redirection/retraining efforts.
• Develops community partnerships in collaboration with BrightView's Outreach teams.
• Ensures proper collaboration with the Quality department partner.
• Fulfills Program Administrator Role as outlined by State Administrative Code as needed.
• Follows and enforces all federal, state, and local healthcare requirements.
• Responsible for new staff onboarding and training.

Requirements

• 2+ years of experience in a human service-related field, preferably in a drug and alcohol setting.
• 2+ years' experience in a clinic-based position within BrightView with leadership/management responsibilities.
• Bachelor's degree required.

Nice-to-haves

• Prior experience with harm reduction.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching