Operations Director

$165,000 - $200,000/Yr

CBRE - Washington, DC

Full-time - Mid Level

Washington, DC

1,001-5,000 employees

Real Estate

About the position

The Operations Director at CBRE is responsible for overseeing all mechanical operations, maintenance, communications, energy management, and workforce development programs for a facility or portfolio of buildings. This role involves managing a team, ensuring effective service delivery, and maintaining high standards of facility management while driving operational efficiency and accountability.

Responsibilities

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Manage operations and maintenance for assigned facilities.
• Develop operating and capital budgets.
• Recommend and implement improvements for preventive maintenance programs on an ongoing basis.
• Create and maintain effective building-specific maintenance and safety procedure manuals.
• Act as the point of contact for maintenance efforts with outside contractors, tenant finish personnel, and technicians.
• Oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues.
• Maintain ongoing communication with high-profile tenants, clients, owners, facility management team, and vendors.
• Drive the acquisition of new management contracts.
• Facilitate the development of as-built drawings.
• Respond to emergency situations and customer concerns.
• Identify and solve technical and operational problems of complexity.

Requirements

• Bachelor's Degree preferred with 5 - 8 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
• Ability to lead the exchange of sensitive, complicated, and difficult information.
• Leadership skills to motivate the team to achieve broad operational targets.
• In-depth knowledge of Microsoft Office products including Word, Excel, and Outlook.
• Extensive organizational skills and an advanced inquisitive mindset.

Nice-to-haves

• Experience in facilities management or related field.
• Knowledge of building systems and maintenance procedures.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance