Operations Director

$150,000 - $150,000/Yr

Alameda County Homeless Action Center - Berkeley, CA

Full-time - Mid Level

Berkeley, CA

Professional, Scientific, and Technical Services

About the position

The Operations Director at the Homeless Action Center (HAC) is a key leadership role responsible for managing the internal systems of the organization. This position aims to enhance the operational efficiency and sustainability of HAC, which provides legal services to homeless individuals in Alameda County. The Operations Director will oversee various departments including Administration, Human Resources, Data Management, Information Technology, and Facilities, while also being a member of the executive team reporting directly to the Executive Director.

Responsibilities

• Provide strong leadership that delivers efficiency in HAC's operations by designing, implementing, and evaluating internal processes, practices, and systems.
• Manage and lead the Operations Team, ensuring alignment with HAC's annual objectives and overall strategy.
• Develop and implement organizational-wide policies, administrative processes, and HR procedures ensuring compliance with regulations and fostering a healthy culture.
• Center equity, diversity, inclusion, and belonging in all spaces and at all levels of the Operations Team.
• Lead and implement initiatives on best practices in organizational management, performance management, and professional development.
• Participate in executive decisions impacting strategy, resources, and organizational risk, collaborating to set annual operational priorities.
• Regularly assess and update organizational policies related to operations, HR, Data Management, Facilities, and IT.
• Administer the budget and financial decisions related to the Operations Team in coordination with the Executive Team and Finance Director.
• Ensure compliance with HAC's Collective Bargaining Agreement (CBA) and rectify any operational issues.

Requirements

• 5+ years' experience with operations, financial management, IT, and HR preferably at a nonprofit organization.
• 5+ years of previous supervisory experience, including leading a team.
• Experience in roles where success was measured by anticipating, identifying, and resolving problems.
• Familiarity with key federal, state, and local labor and payroll laws.
• Technology knowledge and experience with platforms and tools including Microsoft and Google Suite.
• Excellent verbal and written communication skills, with a proactive approach to communication.
• Ability to communicate the impact of changes to organizational policies and facilitate decision-making across teams.
• Detail-oriented with impeccable organizational skills.

Nice-to-haves

• Experience working in a social justice organization.
• Working knowledge of issues affecting unhoused and disabled clients.
• Interest or experience in public benefits work.

Benefits

• Starting salary commensurate with experience, starting at $150,000.
• Employer paid insurance: health, vision, and dental, as well as $150,000 basic term life insurance policy, long-term disability insurance, and employee assistance program.
• 100% employer paid medical, dental, and vision insurance for employee and dependent spouse/domestic partner or children.
• Optional Flexible Spending Account (FSA) for healthcare or dependent care.
• 50% Subsidy for Commuter Check program.
• Student Loan Repayment Assistance Program (LRAP) of $200 subsidy per month for staff with student loans.
• 403(b) account available with employer contribution of up to 4% of annual salary.
• Generous vacation, holiday, and sick time.