Operations Enablement Manager

Best Buy Health - Boston, MA

Full-time - Mid Level

Remote - Boston, MA

Ambulatory Health Care Services

About the position

As an Operations Enablement Manager, you will support the Health Operations teams to enable new products and offerings as well as onboard new complex commercial customers. This role will ensure Operational excellence by managing and supporting operational launch planning, process optimization, and cross-functional collaboration. These critical activities will ensure that impacted teams are fully prepared and equipped to deliver the strategic objectives of Best Buy Health.

Responsibilities

• Support the Ops Enablement leader in the coordination and management of all operational activities required to develop the operational outputs of Offering & Product Development (OPD)
• Manage the day-to-day planning, and execution activities of all operational aspects related to product and offering management
• Work closely with other departments such as product development, Tech, Finance, Ops Implementation, Member Ops, Supply chain and logistics, Business Intelligence, Quality & Regulatory, etc. to ensure that operational deliverables are planned and executed.

Requirements

• 4 Years Project Management and Change Management experience
• 1 Year Communication/Storytelling Experience
• 1 Year Product and/or Operations Management Experience

Nice-to-haves

• Bachelor's degree or higher
• 5+ Years of Experience leading work in a highly matrixed organization.
• 2+ Years leading teams through organization ambiguity and transformational change.
• 2+ Years Influencing without authority; up to senior (C-Suite) leaders.
• 2+ Years of Change management experience or certification.
• 2+ Years of Best Buy Health Caring Center experience.

Benefits

• Physical and mental well-being support via Best Buy Health Wellness Program
• Comprehensive benefits including tuition reimbursement, caregiver support, and more
• Generous Best Buy employee discount