Operations Excellence Analyst III

Credorax - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

About the position

The Operations Excellence Analyst III role at Shift4 involves defining business intelligence requirements for the Operations Division, developing data models, and creating reporting and analytic programs. The position requires collaboration across departments to collect data, identify trends, and make actionable recommendations to executives. The ideal candidate will also mentor less experienced colleagues and possess strong analytical and communication skills.

Responsibilities

• Define business intelligence requirements for individual Departments within the Operations Division.
• Develop conceptual data models and design, build, and test reporting and analytic business intelligence programs.
• Work cross-functionally to collect data and make actionable recommendations at all levels within the Division.
• Identify trends from various data sources and deliver interpretations to executives and business leaders.
• Transform business requirements into a requirements document for BI solutions, including system architecture and data delivery.
• Conduct requirement gathering sessions with stakeholders to understand business needs.
• Evaluate and document organizational needs around data analysis and current data availability.
• Create and review monthly reporting for Operations business units.
• Identify new solutions for creating optimal analytical layers across all organizational data.
• Act as a functional resource with the product development team, providing context to product solutions.
• Identify process improvement opportunities and participate in providing solutions and recommendations.
• Lead the analysis, reconciliation of data, and reporting projects and initiatives delivery.
• Develop reporting wireframes for various use cases from executive-level reports to granular data reports.
• Extract raw data, integrate it with other data sources, and compile/disseminate formatted reports.
• Train others in using key analytical tools and understanding KPIs.

Requirements

• Bachelor's degree in business, finance, or a related field preferred.
• 3-5 years of business intelligence or related reporting experience.
• Proficiency in reporting tools such as Tableau, DOMO, or Foundry preferred.
• Contact Center or Operations experience preferred.
• Excellent analytical and communication skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Nice-to-haves

• Experience in time management.
• Strong attention to detail and ability to work independently with minimal direction.
• Ability to create executive-level reporting.
• Excellent time-management skills with the ability to handle stress and prioritize tasks.
• Exceptional communication and interpersonal skills.