Operations & Experience Assistant Manager

$37,440 - $45,760/Yr

Wonder Childhood Discovery - Leesburg, VA

Part-time,Full-time - Entry Level

Leesburg, VA

About the position

The Operations & Experience Assistant Manager at Wonder is responsible for supporting the day-to-day operations of the facility, ensuring a high-quality customer experience for families and children. This role involves managing staff, engaging with customers, and maintaining the cleanliness and organization of play stations. The ideal candidate will have a passion for early childhood education and a commitment to fostering a positive environment for learning and play.

Responsibilities

• Support the manager and leadership team in daily operations.
• Assess and enhance the overall customer experience.
• Engage with customers and assist them with play stations and activities.
• Maintain cleanliness and organization of the facility and play stations.
• Conduct periodic checks to ensure consistent customer experience across all stations.
• Arrive on time for shifts and complete full shifts, including opening and closing duties.

Requirements

• 2-5+ years of experience working with children.
• Demonstrated experience in a supervisory role with a focus on customer service.
• Excellent communication skills and attention to detail.
• Ability to lift up to 35 lbs and navigate stairs.

Nice-to-haves

• Current CPR-AED certification (willingness to obtain if not currently certified).
• Experience in customer service for at least 2 years.

Benefits

• Employee discount
• Flexible schedule
• On-the-job training
• Monthly parking stipend
• Complimentary visits for your own child