Express - Woodburn, OR
posted 3 days ago
About the position
PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. Express is seeking a Retail Operations Expert to join our team. The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized.
Responsibilities
- Providing coaching and training for stockroom associates as needed.
- Process shipping and receiving orders according to Express time and efficiency standards.
- Replenish product as needed.
- Process freight and sensor product.
- Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
- Coordinate product pricing and markdowns.
- Provide check-out support to customers as needed.
- Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
- Share information on product, promotions, and loyalty programs.
- Assist Sales Associates during onboarding and training.
- Assist with product launches changes according to company SOP.
- Assist customers as needed on the sales floor with locating product and/or online orders.
- Deliver on all aspects of the customer experience model.
- Other essential functions may occur as directed by your supervisor.
Requirements
- Education: High School or Equivalent
- Years of Experience 0 - 2 relevant job experience - minimum 6 months
- Meets defined availability criteria, including nights, weekends and non-business hours
- Proficient in use of technology (iPad, registers)
Nice-to-haves
- Demonstrates strong customer service skills
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team
- Ability to multitask and handle multiple customers and/or processes at once
Benefits
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
