Operations HR Manager - The Capital Grille

Darden Concepts - Orlando, FL

Full-time - Mid Level

Orlando, FL

Food Services and Drinking Places

About the position

The Operations HR Manager will lead the talent lifecycle of all salaried team members, focusing on acquiring and retaining top talent while building a diverse and robust pipeline for the future. This role is crucial in supporting the tools and processes for hourly talent acquisition, onboarding, retention, and engagement. The Operations HR Manager will act as a strategic business partner to the Senior Vice President (SVP) and Directors of Operations, Training, and the Senior Director of Human Resources. The primary goal is to provide HR expertise to hire the best talent, ensure high retention through training, engagement, reward, and recognition, and deliver a robust talent pipeline that aids in effective multiyear succession planning, ultimately driving business results. In terms of responsibilities, the Operations HR Manager will analyze, develop, and implement creative talent acquisition strategies for recruiting restaurant managers, balancing internal and external candidates. This includes managing company career sites, engaging in social media employer branding strategies, participating in college career fairs, and managing recruiting agencies. The role also involves leading the management interview and selection process, developing diversity recruiting strategies, and maintaining strong relationships with operations clients to promote The Capital Grille's brand image and reputation. Additionally, the Operations HR Manager will be responsible for talent identification and development, ensuring thoughtful succession planning is in place for all levels of management. They will support the Talent Review process and monitor the Managing Partner promotion process. The role also includes maintaining communication with new Managers in Training (MITs) during their training process, partnering with the training department to ensure proper execution of training programs, and delivering training sessions as needed. Retention and culture are also key components of this role. The Operations HR Manager will analyze turnover trends, partner with Operations and Human Resources to identify root causes, and support engagement, reward, and recognition programs. They will also partner with Employee Relations and Workplace Vulnerability to support key market activities such as cultural audits and additional HR support as needed.

Responsibilities

• Analyze, develop, and implement creative talent acquisition strategies for recruiting restaurant managers.
• Manage company career sites and Internet job board postings, engage in social media employer branding strategies, and participate in college career fair activities.
• Lead and facilitate the management interview and selection process with applicants and Directors of Operations.
• Develop and implement diversity recruiting strategies to source diverse talent and achieve gender and ethnicity hiring goals.
• Develop strong relationships with operations clients and deliver professional talent acquisition services.
• Monitor electronic management rosters for succession planning and identify current & future talent acquisition opportunities.
• Accurately execute all TAS system responsibilities, including resume screening and candidate communications.
• Manage the manager transfer process to ensure consistency and fairness.
• Be a strategic partner to the VP, Human Resources, and SVP focused on talent planning and development.
• Aid in identifying talent gaps and offering effective solutions that support business objectives.
• Support the Talent Review process with the SVP and VP, Human Resources.
• Maintain communication with new MITs through their training process.
• Partner with Training to ensure proper execution of training programs.
• Analyze and understand turnover trends and partner with Operations/Human Resources to identify root causes.

Requirements

• Bachelor's degree in Human Resource Administration, Business Administration, or related field.
• Minimum of five (5) years professional experience in HR, recruitment, and selection.
• 3-5 years of high-volume recruiting experience for regional or national hospitality or retail organization.
• 2 years' expertise in social media candidate engagement and sourcing skills.
• Previous management recruiting experience (3 years) or professional Human Resources experience.
• Current Darden brand General Manager/Managing Partner level experience required.
• Strong computer & technology skills (Windows, Excel, Word, ATS systems and video interviewing).
• Excellent written, oral, and electronic communication skills.

Nice-to-haves

• Restaurant management experience a plus.
• 4 year college degree a plus.