Prysmian Group - Highland Heights, KY
posted 4 months ago
The Operations IT Support role at Prysmian Group focuses on providing help desk support for iSeries applications and managing tape backups. This position requires effective communication with users via phone, email, or Microsoft Teams to resolve various technical issues. The successful candidate will be responsible for maintaining the iSeries IPL (Initial Program Load) on a monthly basis and organizing all onsite and offsite tape logs, which include daily, weekly, monthly, and yearly records. Additionally, the role involves managing offsite tape storage in collaboration with Iron Mountain, monitoring and updating IBM tape libraries, and maintaining an accurate tape inventory. The candidate will also be tasked with data center alarm monitoring, which includes overseeing water detection systems, UPS (Uninterruptible Power Supply), and fire suppression systems. This position is essential for ensuring the smooth operation of IT services within the organization, and it requires a detail-oriented individual who can manage multiple tasks effectively. The role is full-time and offers a competitive salary range, reflecting the importance of IT support in maintaining operational efficiency. Prysmian Group is committed to fostering a diverse and inclusive workplace, and this position plays a vital role in supporting that mission by ensuring that all users receive the necessary technical assistance in a respectful and efficient manner.