Operations Lead - San Francisco

$65,000 - $65,000/Yr

A Global Proptech Company - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

About the position

The Operations Lead position at a global proptech company in San Francisco involves overseeing the preparation and maintenance of properties to ensure they meet guest quality standards. The role requires a proactive individual with supervisory experience to manage operations, coordinate housekeeping and maintenance teams, and handle guest-related issues efficiently.

Responsibilities

• Assist the Operations Team in preparing new units and ensuring existing units are guest-ready.
• Handle guest lockouts, furniture replacement, and keep operations managers informed of repairs.
• Work with operations managers to ensure properties are fully equipped for guests.
• Conduct pre-check-in and post-check-out inspections using a mobile checklist.
• Supervise and coordinate the housekeeping team for apartment turnover processes.
• Oversee the building's maintenance staff for immediate repairs and supply management.
• Maintain cleanliness and presentation standards of apartments through regular evaluations.
• Drive company vans, ensuring they are well-stocked and in pristine condition.
• Carry out home walkthroughs to meet quality assurance criteria.
• Support ad hoc team projects like key inventory management and filming check-in videos.
• Gather and upload property-related information onto the company's internal platform.
• Serve as the main point of contact between Operations Leaders and the Customer Experience team.

Requirements

• 2-3 years of supervisory or managerial experience, preferably in field or housekeeping teams.
• Experience developing and implementing procedures.
• Problem-solving skills in a fast-paced environment.
• Ability to perform simple handyman tasks and household fixes.
• Strong organizational skills with attention to detail and time management.
• Ability to routinely lift more than 30lbs for 8 hours.
• Proficient in technology usage (email, Slack, G Suite).
• Valid driver's license and ability to drive a company van-sized vehicle.

Nice-to-haves

• Experience leading field or housekeeping teams.
• Enthusiasm for driving operational excellence and efficiency.
• Positive, driven, upbeat, and friendly personality.

Benefits

• Pre-tax commuter benefits
• Employer subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• Short and long term disability insurance
• Life insurance
• 401k package