Operations Manager - $7,500 Sign on Bonus

$90,000 - $90,000/Yr

PURCOR Pest Solutions - Hayward, CA

Full-time - Mid Level

Hayward, CA

About the position

The Operations Manager at PURCOR Pest Solutions is responsible for leading a dynamic team to ensure exceptional service delivery and customer satisfaction in the pest control industry. This role involves overseeing service functions, driving production goals, and maintaining compliance with company policies and safety standards. The Operations Manager will spend significant time in the field, coaching team members and ensuring job quality while also handling recruitment and training of staff.

Responsibilities

• Lead and inspire service staff to excellence, ensuring compliance with company policies and safety standards.
• Drive daily and monthly production goals to new heights.
• Champion customer satisfaction by promptly addressing concerns and providing top-tier service.
• Conduct regular check-ins and provide tailored coaching to team members.
• Spend at least 60% of time in the field ensuring job quality and providing leadership.
• Assist in recruiting, hiring, and training production technicians.
• Collaborate with branch managers to tackle team member relation issues.
• Maintain inventory and ensure proper issuance of products to Service Professionals.
• Coordinate vehicle inspections and accident procedures to keep the fleet in top shape.

Requirements

• High School diploma or equivalent.
• Valid driver's license and ability to lift at least 50lbs.
• Stellar communication skills, both written and verbal.
• Comfort with basic math calculations.
• Safety-conscious mindset, with the ability to work in a constant state of alertness.
• Flexibility to work Saturdays and pass background checks and substance abuse testing.

Nice-to-haves

• Experience in the service industry or service management.
• General Household Pest and Rodent Control License or Pest Control Operator Certification.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance