Operations Manager - Auto Ro/Ro

Ports America Shared Services - Newark, NJ

Full-time - Mid Level

Newark, NJ

Personal and Laundry Services

About the position

The Operations Manager at Port Newark Auto Terminal plays a crucial role in leading and directing terminal operations, ensuring safety, efficiency, and productivity. This position involves overseeing the Assistant Operations Managers and union labor force, preparing operational plans, and coordinating various terminal activities to meet operational goals.

Responsibilities

• Prepare vessel and terminal operating quality control plan including vessel positioning upon arrival.
• Ensure facility readiness and calculate labor hiring orders for ship and terminal operations.
• Pre-position labor and equipment as per operating plan and coordinate ancillary support services.
• Position ship upon docking to ensure proper placement with vessel master.
• Supervise vessel, terminal, and security services for handling passengers, baggage, cargo, equipment, and inland transportation interface.
• Supervise stevedoring operations including unlash/lash, discharge/load, and storage of vehicles.
• Provide customer services with vessel, passenger, and cargo representatives.
• Ensure compliance with payroll procedures and confirm employment records.
• Compile and report on operational performance and obtain relevant billing data.
• Ensure compliance with OSH&E policies and procedures and industry OSHA Standards.
• Execute all local Association policies and procedures and resolve local labor grievances.
• Monitor and report on any facility damages and maintenance items.
• Execute Ports America security and emergency plan assignments and perform facility inspections.

Requirements

• Bachelor's Degree in Marine Operations, Operations Management, Business Administration, or related discipline.
• 5+ years of progressive leadership experience in Terminal Operations or closely related field.
• Ability to obtain and maintain TWIC (Transportation Workers Identification Card) issued by the Department of Homeland Security.
• Obtain a Pier Superintendent License issued by NJ State Police.

Nice-to-haves

• Knowledge of terminal operations, planning, and stevedore operations.
• Demonstrated leadership and experience managing union contracts and union labor.
• Knowledge of applicable union work rules, collective bargaining agreements, and Federal and state wage and hour laws.
• Experience in placing daily labor hiring orders to staff the entire terminal.
• Excellent interpersonal skills and ability to communicate effectively with union and management staff.
• High level of planning and organizational skills.
• Knowledge of and commitment to safety and accident prevention, safety codes and regulations, and related industry governmental regulations.
• Exceptional time management skills in a fast-paced environment.
• Experience and proficiency with computerized operating systems and terminal operating systems.