Operations Manager Bakersfield

The Salvation Army - Bakersfield, CA

Full-time - Mid Level

Bakersfield, CA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Operations Manager at The Salvation Army ARC Bakersfield is responsible for overseeing the Work Therapy Unit (WTU) and ensuring its efficient operation. This role involves creating a positive environment for program participants, managing logistics and production plans, and directing personnel through hiring, training, and performance management. The Operations Manager also ensures compliance with safety standards and regulations while maintaining a productive work environment.

Responsibilities

• Create a positive and mentoring environment for Beneficiaries through collaboration with program staff.
• Ensure the Work Therapy Unit operates at peak efficiency by monitoring key performance indicators and standard operating procedures.
• Develop an effective logistics and production plan to meet retail requirements and timely delivery of goods and services.
• Direct and oversee personnel including hiring, training, and performance management.
• Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and complying with regulations.
• Provide objective feedback during weekly case conference meetings.
• Coach and support all Beneficiaries during work therapy, influencing good behaviors through corrective reports.
• Comply with all program requirements including submission of required evaluations.
• Partner with HR in the hiring process and completion of training requirements.
• Supervise daily activities including quality assurance, pricing strategies, inventory control, and logistics.
• Monitor and meet daily store allocations through coaching and developing actionable production plans.
• Regularly inspect equipment and manage maintenance of tools.
• Oversee logistics and timely shipment deliveries of processed goods and donation pick-up.
• Review and prepare work schedules and staffing requirements with action plans that meet productivity and quality standards.
• Monitor and manage budgeted expenses and income.
• Maintain all DOT and driver files to align with state and federal law.
• Schedule and conduct required meetings for Drivers, Beneficiaries, and employees.
• Train Donation Attendants with emphasis on customer service, safety, and efficiency.

Requirements

• High School graduate or equivalent (Required)
• One or more years of paid experience in a warehouse role managing hourly employees.
• Verifiable experience supervising program participants (preferred) or experience supervising volunteers, interns, and/or other large groups of individuals.
• Proficiency with warehouse procedures and policies, including logistics, equipment, safety, and purchasing (Preferred).
• Ability to work collaboratively with all levels of organization staff and deliver effective feedback, both written and verbal.
• Current valid driver's license, able to pass MVR report (Required).
• Must pass background check, including Criminal History and Sex Offender Registry.
• Experience driving a box truck (preferred) or ability to be certified as a forklift operator.
• Ability to recognize and maintain confidential information as appropriate.

Nice-to-haves

• Experience supervising volunteers, interns, and/or other large groups of individuals (preferred).
• Proficiency with warehouse procedures and policies, including logistics, equipment, safety, and purchasing (Preferred).
• Experience driving a box truck (preferred).

Benefits

• Health insurance coverage
• Paid time off
• Flexible scheduling options