Operations Manager - Big Bend National Park

Aramark - Big Bend National Park, TX

Full-time - Mid Level

Big Bend National Park, TX

Food Services and Drinking Places

About the position

The Operations Manager at Chisos Mountains Lodge is responsible for ensuring that Aramark's products and services meet or exceed customer expectations. This role focuses on developing team members, enhancing customer service quality, and implementing best practices across all operational levels.

Responsibilities

• Maintain and follow all wage & hour compliance for local employees
• Conduct all required new hire paperwork and maintain employee files for employees on-site
• Coordinate payroll functions and check distribution
• Assist leadership on special projects
• Develop and maintain client relationships to grow base business and improve retention of account base
• Accountable for business reviews and key interactions with key clients within the local market
• Review and analyze business performance using plan data and recommend decisions/approaches to address key operational opportunities
• Responsible for recruiting, hiring, training, coaching, and counseling management staff and front-line personnel
• Optimize core processes and positively influence client relationships and business opportunities
• Own and foster effective communication at all levels of the organization
• Ensure daily operations are maintained as scheduled

Requirements

• At least five years of experience in operations management in a related field
• Requires a bachelor's degree or equivalent experience
• High energy level that is communicated to the team and exhibits a proven track record for growing business
• Outstanding interpersonal and communications skills (both verbal and written)
• Ability to lead in a diverse environment with a focus on client and guest service

Benefits

• Comprehensive Insurance Plan (Medical, Dental, Vision, HSA, FSA options)
• 401(k) - Aramark match 50% of the first 6% of contributions
• Tuition Assistance Program
• 15 days vacation + 8 PTO days + 9 company paid holidays