Operations Manager - Boats & Harbors

$88,230 - $113,847/Yr

Town Of Greenwich Ct USA - Greenwich, CT

Part-time,Full-time - Mid Level

Greenwich, CT

About the position

The Operations Manager for Boats & Harbors in the Town of Greenwich, CT, is responsible for managing the operations of the Town's marinas and boat yards. This role involves working closely with department leadership to develop and implement improvements to the Town's boating programs, ensuring safety and compliance with regulations, and overseeing daily operations and maintenance of facilities and equipment.

Responsibilities

• Oversees the daily operation of the Town's boating program including maintenance of all facilities and equipment.
• Initiates and oversees proactive maintenance of Town marina facilities and equipment; plans and implements capital improvement projects.
• Prepares and justifies operating and capital budgets as well as the Operations Plan.
• Ensures ongoing expenses stay within budget.
• Coordinates and audits the billing process for facility usage, ensuring that revenue is collected in accordance with the Town fiscal policies and procedures.
• Oversees the vessel wait list.
• Develops and updates standard operating procedures and policies for facility usage.
• Evaluates utilization of boating facilities and seeks ways to improve and increase utilization and customer service.
• Supervises staff.
• Conducts on-site marina reviews and audits on a regular basis.
• Coordinates vendor permitting process, including site inspections for permits.
• Acts as liaison with yacht clubs and other third-party organizations that rent or lease Town marine facilities.
• Coordinates internal communication and services between the Department's administrative office and the marina staff.
• Advertises and promotes boating and harbor services to the public using various forms of media.
• Responds to public inquiries in relation to the boating program.
• Organizes, staffs and oversees the Town's fall vessel Pressure Washing Program.
• Resolves billing issues and works with administrative staff to collect fees and execute liens on vessels when necessary.
• Manages storm water pollution prevention plans for the marinas.
• Responds to storm emergencies as needed.
• Supports Town policies and philosophies.

Requirements

• Bachelor's degree from an accredited college or university in Marine Facilities Management, Maritime Engineering or other related field.
• Five (5) years of relevant work experience in marine facility operations, including three (3) years of supervisory experience.
• Demonstrated knowledge of Connecticut Boating Statutes and regulations of the United States Coast Guard.
• Demonstrated knowledge of effective marina management practices.
• Demonstrated knowledge of the rules and regulations pertaining to inner and outer harbors.
• Demonstrated knowledge of Occupational Health and Safety Association standards related to marine operations.
• Proven ability to plan, implement and supervise a safe marine environment.
• Demonstrated proficiency in the operation of a personal computer, including Microsoft Office Suite.
• Demonstrated proficiency in effectively utilizing social media and digital platforms.
• Proven ability to work independently in the field and make sound decisions.
• Proven supervisory skills.
• Demonstrated verbal and written communication skills.
• Proven ability to establish and maintain positive working relationships with colleagues and the public.
• Valid Driver's License and proven ability to swim.

Nice-to-haves

• Certified Marina Manager (CMM) or Certified Marina Operator (CMO) designation.
• USCG License.
• Safe CT Boating Certificate.

Benefits

• Full-time position with a salary range of $88,230 - $113,847 per year.