Operations Manager (Boston) - Electrical Testing and Engineering Services

Thenowakgroup - Boston, MA

Full-time - Mid Level

Boston, MA

About the position

The Operations Manager will provide business, managerial, and technical direction for electrical testing and engineering services in the Boston area. This role involves supervising Field Engineers and Technicians, managing workflow, and serving as the primary customer contact. The Operations Manager is responsible for ensuring job progress and financial details are tracked effectively, while also promoting new business and maintaining quality standards.

Responsibilities

• Responsible for the sales, profit, and quality of the area operation.
• Review and sign contracts consistent with Limits of Authority.
• Work with the Region Director, Regional Sales Manager, and Marketing Services to promote new business.
• Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
• Hold periodic regular management committee meetings to promote effective communication and review business progress.
• Work with staff to develop weekly invoicing and monthly Status Reports.
• Review and audit field jobs.
• Responsible for the general supervision, safety, and technical training of Field Engineers and Technicians.
• Perform employee performance reviews and recommend appropriate salary changes.
• Coordinate technical training for field personnel and assist with career development.
• Review and recommend field technical procedures and procedure changes.
• Interview job applicants.
• Develop and review proposals, and review reports of field engineers.

Requirements

• Minimum five years same or similar work experience in the Industrial Service Industry.
• Requires a high degree of communication, supervisory, organizational, and good management skills.
• Communicate effectively, writing and verbally, with clients, peers, subordinates, and management.
• Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• Willing to do some overnight travel to cover field region and attend company meetings.

Nice-to-haves

• BSEE/BSEET preferred.

Benefits

• Salary (up to $130k DOE) plus 25% bonus potential.
• Company vehicle.
• Insurance.
• 401k with company matching.
• Vacation and holiday pay.