Operations Manager, Change Management

HelloFresh - Newark, NJ

Full-time - Mid Level

Newark, NJ

Merchant Wholesalers, Nondurable Goods

About the position

The Operations Manager, Change Management at HelloFresh is responsible for supporting the Operational Excellence (OpEX) team in creating a scalable and agile operations platform that enhances market share growth and customer experience. This role focuses on deploying and standardizing processes across Distribution Centers (DC) to achieve benchmark performance, implementing technological advancements, and driving continuous improvement methodologies.

Responsibilities

• Act as an expert in standard operating plans and processes across the DC
• Train and keep alignment on best practices and benchmark standard practices
• Support OpEX Product owners in creating and refining processes
• Support the DC operations leaders in process deep dives and root cause analysis
• On-site support of continuous improvement and feedback mechanism for leaders in the DC network
• Collect, consolidate, and perform initial prioritization of the flow of ideas escalated by DC Leaders
• Network POC for all on-site changes and adoptions of new technology and processes
• Scope and create on-site rollout for network products and initiatives

Requirements

• Bachelor's degree or related management work experience
• At least 2 years of work experience in a production environment
• Relevant knowledge of change management and continuous improvement methodologies
• At least 3 years of work experience in a production environment, specifically targeted towards continuous improvement
• Strong ability interpreting and communicating analytics and presenting to senior leadership

Nice-to-haves

• Leadership
• Time Management
• Respectful Coaching Techniques
• Thoroughness
• Performance Management of team members
• Detail Oriented and Results Driven
• Conflict Resolution
• Cross functional collaboration
• Selection and Interviewing skills

Benefits

• 401(k) matching
• Continuing education credits
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement