Operations Manager - Client Products/Services (sales)

$50,000 - $60,000/Yr

Transworld Systems - Charlotte, NC

Full-time - Mid Level

Remote - Charlotte, NC

Administrative and Support Services

About the position

The Operations Manager for Client Products/Services at Transworld Systems, Inc. is responsible for overseeing the enrollment and management of products and services, ensuring high levels of customer service and productivity. This role involves acting as a subject matter expert for retail programs, providing training and mentoring, and participating in client business reviews. The position is remote, offering a team-oriented work environment with opportunities for growth.

Responsibilities

• Conducts, evaluates and provides feedback regarding Products & Services Enrollments
• Become the department SME and single point of contact for retail programs
• Improve Customer Service Specialist productivity regarding program enrollments
• Participate in client monthly business reviews
• Provide on-going product training and mentoring
• Monitoring, evaluating and managing the number of calls marked as transfer eligible
• Make recommendations to implement improved processes
• Perform other duties as assigned by management.

Requirements

• High School Diploma, GED or equivalent required
• Associates Degree or equivalent relevant work experience
• Bachelor's degree preferred
• 2 years of previous management experience preferred
• Excellent written and verbal communication skills
• Strong leadership and managerial skills
• High degree of confidentiality
• Excellent computer skills including knowledge of Microsoft Word and Excel
• Strong work ethic that exhibits high ethical and moral standards
• Ability to communicate effectively and manage time effectively to ensure production standards are maintained.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Paid training