Operations Manager, Cloud Networking

$190,700 - $329,600/Yr

Apple - Sunnyvale, CA

Full-time - Manager

Sunnyvale, CA

Computer and Electronic Product Manufacturing

About the position

Join Apple's Cloud Network Infrastructure team as a Site Reliability Engineer Manager, responsible for supporting and scaling cloud services. This role involves leading a talented cloud network operation team to ensure high availability, scalability, and resilience of Apple's cloud network services, which are critical for delivering services like iCloud, iTunes, Siri, and Maps to billions of customers. The position emphasizes collaboration, innovation, and a commitment to operational excellence.

Responsibilities

• Drive incident management with the goal of reducing incident resolution time.
• Act as the point of escalation for incidents and other customer-impacting issues.
• Define and implement systematic processes based on Runbooks and tools for sustainable operations.
• Drive post-mortem analysis and corrective and preventive actions to prevent incidents.
• Ensure safe production infrastructure maintenance.
• Innovate on diagnostics, troubleshooting, and root cause analysis.
• Ensure detailed documentation of incidents and report key metrics related to operational success.

Requirements

• Demonstrated leadership and people management skills.
• Outstanding communication, interpersonal, and analytical skills.
• Experience with cloud technologies, network fundamentals, microservices architecture, and system programming.
• Strong and consistent track record of leading large multi-functional projects.

Nice-to-haves

• BS or MS in Computer Science or equivalent industry experience preferred.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in Apple's discretionary employee stock programs.
• Eligibility for discretionary bonuses or commission payments.
• Relocation assistance.