Operations Manager (CLT)

Air General - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Air Transportation

About the position

The Operations Manager at Air General will lead the Charlotte Douglas International Airport (CLT) location, overseeing cargo handling operations and ensuring compliance with airline customer service standards. This role focuses on team development, safety, and efficiency in cargo transfer processes, while fostering a respectful and growth-oriented work environment.

Responsibilities

• Organize, coordinate, and control all contract handling services on behalf of the customer, in a safe and efficient manner.
• Implement procedures designed to meet all customer targets and service requirements.
• Ensure that handling services do not adversely affect the safe and punctual operation of the customer's flight services.
• Hire and develop a highly motivated workforce.
• Ensure all necessary training standards are achieved or exceeded.
• Ensure all TSA Directives and any other security procedures are complied with in accordance with their programs and mandates.
• Initiate directives and procedures, which will enhance service levels to the customer.
• Meet regularly with other managers and supervisors to establish constant feedback and action plans for any improvements in service handling.
• Take prompt corrective actions where service levels are not met.
• Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters.
• Ensure all incidents or service complaints are fully investigated and provide full and concise written reports.
• Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum productivity and performance.
• Maintain and promote complete integrity of the cargo and mail handling operation.
• Liaise with customers on a formal and routine basis for feedback on performance.
• Ensure all reasonable customer requests are carried out.
• Ensure that bonded cargo is stored in assigned locations and that procedures for special cargo, valuable cargo, etc. are in place and adhered to.
• Meet with customer's clients, as requested, to enhance customer confidence, client rapport, and business integrity.
• Ensure sensitive commodities (HRs, DGs) are treated with extra supervision from Station Manager level, down to line supervisors.
• Perform any other duties as directed by the customer or Air General corporate staff.

Requirements

• 3-5 years of management experience.
• 5 years minimum Domestic and International air cargo experience required.
• Proven leadership skills.
• PC proficiency (MS Office applications).
• Must have valid driver license.
• Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks.
• Must be able to pass a drug test.
• Must be able to obtain valid airport I.D. badge.
• Must be able to push, pull or lift up to 70lbs.
• Must be at least 18 years of age.
• Must be able to clearly understand and communicate in English when performing essential job functions.

Nice-to-haves

• College degree preferred.

Benefits

• Paid parental leave
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance
• 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
• Tuition Scholarship Program