Operations Manager Corporate

$58,000 - $60,000/Yr

Inner Parish Security Corporation - Hammond, LA

Full-time - Senior

Hammond, LA

Administrative and Support Services

About the position

The Operations Manager Corporate is a key leadership role responsible for overseeing the operational strategy and execution of security operations within Inner Parish Security Corporation. This position involves managing a large team, including regional and branch managers, to ensure service delivery meets client expectations, operational efficiency is maximized, and financial goals are achieved. The role requires significant travel and crisis management capabilities, particularly in response to operational emergencies.

Responsibilities

• Directly oversee regional managers and Branch Managers to ensure effective management of security operations across multiple sites and regions.
• Develop and execute long-term strategies for operational growth, process improvements, and service expansion.
• Act as the primary point of contact for key clients, ensuring service delivery meets contractual obligations and addressing any concerns or issues that arise.
• Build new relationships with new clients and partner with the Business Development Department to create new business opportunities.
• Collaborate with HR and recruitment teams to ensure optimal staffing levels, actively engage in high-level recruitment efforts, and maintain strong retention rates across the company.
• Monitor and manage departmental budgets, ensuring cost control and operational efficiency while achieving financial targets.
• Implement systems and processes to improve efficiency, reduce overtime, eliminate open shifts, and enhance overall service quality.
• Ensure full compliance with legal regulations, company policies, and security protocols, while maintaining a high level of safety and risk management across all sites.
• Develop and monitor performance metrics, providing guidance and support to regional and site managers to ensure consistent service delivery and operational success.
• Identify areas for operational improvement and innovation, leveraging technology and best practices to enhance service offerings and client satisfaction.
• Lead the response to any operational emergencies, ensuring timely resolution and communication with clients and internal teams.

Requirements

• Bachelor's degree in business management, operations, or a related field preferred (Master's degree preferred).
• 10+ years of experience in operations management, with at least 5 years in a senior leadership role within the security or services industry.
• Strong leadership skills with a proven ability to manage large teams and complex operations.
• Demonstrated success in managing client relationships, driving operational efficiency, and controlling budgets.
• Extensive knowledge of security protocols, safety regulations, and industry best practices.
• Strong financial acumen with experience in budget management and cost control.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment and handle operational challenges efficiently.

Benefits

• Dental insurance
• Disability insurance
• Health insurance
• Retirement plan
• Vision insurance