Operations Manager - Cross Dock (Supply Chain/Logistics)

$91,000 - $95,000/Yr

Penske Automotive Group - Fishkill, NY

Full-time - Mid Level

Fishkill, NY

Truck Transportation

About the position

Penske Logistics is seeking a proven leader with relevant experience and skills to join our team of transportation and logistics professionals. The Operations Manager will provide leadership to staff, ensuring that customer requirements are met while achieving Penske's goals and objectives. This role requires an energetic and team-oriented leader who is committed to customer satisfaction, excellence, and innovation. The Operations Manager will lead teams in a dynamic operational environment, consistently exceeding established goals and demonstrating a commitment to operational excellence. The position involves developing forward-looking plans and executing them successfully while effectively managing resources to meet or exceed the site financial operating plan. A key aspect of this role is to implement and maintain an incident-free safety culture at the operation. The Operations Manager will work Monday through Friday from 3:00 PM to 12:00 AM, with a salary range of $91,000 to $95,000, and the position is bonus eligible up to 30% of the base salary. Spanish bilingual skills are preferred. The role encompasses various responsibilities, including managing people, operations, finance, safety, and customer experience, all aimed at achieving operational excellence and fostering a culture of safety and continuous improvement.

Responsibilities

• Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
• Recruit, hire, train, develop, and retain quality associates
• Establish and sustain effective, two-way communication that informs and motivates as well as recognizes excellence among team members
• Meet or exceed all customer key performance metrics and objectives
• Interact daily with local customers to ensure existing and emerging customer needs are understood
• Lead team to identify operational improvements in areas such as route optimization, carrier selection, backhauls, and trailer loading
• Collaborate with other Penske sites to share best practices, leverage resources/assets, etc.
• Develop and execute annual financial and operating plan
• Lead the operation with integrity to meet or exceed the Business Plan targets
• Identify issues with the operating metrics and P&L and make required adjustments in a timely manner
• Ensure customer billings and associate payroll are prepared timely and accurately, and all other activities are accurately reflected in the P&L
• Lead a culture of safety through personal example
• Develop, execute, and assess continuous improvement plan to reduce accident and injury frequency
• Ensure each associate understands their individual role and responsibilities, as well as the group's role and responsibilities required to achieve and maintain a safe workplace
• Proactively identify and correct unsafe conditions, work processes, and behaviors
• Identify opportunities for continuous improvement and challenge the status quo
• Execute a process to track and record value delivered to the customer
• Identify and seize profitable business opportunities for the customer and Penske
• Utilize available metrics to monitor and maximize customer efficiencies and achieve cost savings
• Lead effort to improve fleet/equipment utilization, maintenance availability and fuel efficiency
• Contribute to equipment specification at time of start-up and renewal
• Build a strong working relationship with local PTL district and other equipment vendors
• Other projects and tasks as assigned by supervisor

Requirements

• 4 - 6 years related functional experience
• 3+ years managerial or supervisory experience with DOT regulated positions required
• High School degree or equivalent required
• Bachelor's Degree in Business or Supply Chain Management preferred
• Proficiency with computers including Microsoft Outlook, Word, Excel, Access, PowerPoint required
• Ability to connect and build rapport and relationships with associates and external customers at all levels
• Ability to work efficiently with time management and organizational skills with follow-up and follow through
• Ability to manage through a problem and think and make decisions independently
• Demonstrated ability to develop and execute annual financial operating plan
• Ability to drive process improvement and lead change
• Demonstrated ownership & responsibility for running the operation with a sense of urgency
• Strong written/oral communication including the ability to present in front of others, and demonstrate active listening skills are required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Nice-to-haves

• Spanish bilingual skills preferred