Operations Manager - Ezugi (an Evolution company)

Fs Evolution Ab - Grand Rapids, MI

Full-time - Manager

Grand Rapids, MI

501-1,000 employees

About the position

The Operations Manager at Ezugi will play a crucial role in enhancing operational efficiency and client satisfaction while leading a large team of over 900 employees. This position focuses on achieving business goals through effective leadership, strategic planning, and fostering a positive work environment that supports both individual and collective success.

Responsibilities

• Lead and mentor a diverse team of 900+ employees, including 20+ direct reports.
• Drive operational excellence by setting clear performance targets and monitoring progress.
• Focus on improving guest experiences through best practices and client feedback.
• Collaborate with senior management to develop and execute strategic plans.
• Utilize data-driven insights to make informed decisions and enhance operational efficiency.
• Foster a positive and inclusive work culture that emphasizes employee satisfaction and retention.
• Stay abreast of industry trends and integrate innovative approaches to service offerings.

Requirements

• Minimum of 10 years in a leadership role within the hospitality and/or gaming industry.
• Strong analytical and problem-solving skills with a proven track record of driving performance.
• Demonstrated ability to lead and inspire large teams with a focus on employee engagement.
• Ability to thrive in a fast-paced environment and adapt strategies as needed.
• Deep commitment to enhancing client product satisfaction and delivering exceptional service.
• Excellent interpersonal and communication skills.

Benefits

• Opportunities for professional development and career advancement.
• Attractive salary package and benefits.