Operations Manager - Final Mile

The Suddath Companies - La Vergne, TN

Full-time - Mid Level

La Vergne, TN

Truck Transportation

About the position

The Operations Manager - Final Mile at Suddath is responsible for overseeing the recruitment, development, and performance of staff and independent contractors in the logistics and transportation sector. This role emphasizes maintaining effective communication with customers, ensuring compliance with safety and operational standards, and driving process improvements to enhance service delivery. The Operations Manager will also manage budgets, monitor performance metrics, and foster a culture of safety and excellence within the team.

Responsibilities

• Oversee the recruitment and development strategy of staff and Independent Contractors/Drivers.
• Evaluate performance of staff and Independent Contractors, modifying strategies as necessary.
• Establish and maintain effective communication and relationships with customers.
• Ensure a positive customer experience for both internal and external customers.
• Enforce and implement practices, policies, and procedures consistently.
• Schedule and participate in negotiations with vendors and service providers.
• Create and maintain a safe working environment and promote a culture of safety.
• Review KPIs and incorporate process improvement strategies.
• Conduct team meetings and training sessions to improve performance.
• Assist in developing annual equipment, vehicle, and staffing needs for budgeting.
• Monitor P&L performance and ensure alignment with budgetary goals.
• Develop and manage the annual operation budget.
• Drive initiatives for long-term operational excellence.
• Ensure compliance with local, federal, and state legislation.
• Coordinate and resolve operational performance issues.
• Ensure accurate and timely driver pay and ethical practices.
• Monitor Quality Control Scores and address them with team members.
• Ensure Independent Contractors/Drivers are qualified with required documentation.

Requirements

• Minimum of five (5) years' experience in the transportation, logistics, or related industry.
• Previous experience managing an employee team.
• Experience working with Independent Contractors regularly.
• Required knowledge of managing financial performance.
• Bilingual in Spanish strongly preferred.
• Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred.
• Must maintain a clear and valid driver's license.
• Thorough knowledge of Microsoft Excel, Outlook, and Word.
• Ability to manage time effectively and meet deadlines.
• Excellent organization, communication, and problem-solving skills.
• Ability to work under minimal supervision and with self-motivation.
• Ability to lead and manage a team.

Nice-to-haves

• Bilingual in Spanish strongly preferred.
• Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred.

Benefits

• Competitive wage with a comprehensive benefits package including a 401(k) plan with company matching.
• Weekly pay for hourly-paid employees and biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• Tuition reimbursement plan for continued education and development.