Operations Manager - Final Mile

Suddath International - La Vergne, TN

Full-time - Mid Level

La Vergne, TN

Truck Transportation

About the position

The Operations Manager for Final Mile at Suddath is responsible for overseeing the recruitment, development, and performance evaluation of staff and independent contractors/drivers. This role ensures effective communication with customers, enforces company policies, and maintains a safe working environment. The Operations Manager will also manage the annual operation budget, drive process improvements, and ensure compliance with relevant legislation, all while fostering a positive customer experience.

Responsibilities

• Oversee the recruitment and development strategy of staff and/or Independent Contractors/Drivers.
• Evaluate staff and/or Independent Contractors performance and modify strategies as necessary.
• Establish and maintain effective communication and relationships with customers.
• Ensure a positive Customer Experience for both internal and external customers.
• Enforce and consistently implement practices, policies, and procedures.
• Schedule and participate in negotiations with Vendors, Contractors, and Service Providers.
• Create and maintain a safe working environment and promote a culture of safety.
• Review KPIs and incorporate process improvement strategies.
• Conduct team meetings and training sessions to improve performance.
• Assist in developing annual equipment, vehicle, and staffing needs for budgetary purposes.
• Manage P&L performance and ensure alignment with budgetary goals.
• Develop, recommend, and manage the annual operation budget.
• Drive initiatives that contribute to long-term excellence.
• Ensure compliance with Local, Federal, and State legislation.
• Coordinate and resolve issues related to Operations Performance.
• Ensure accurate and timely driver pay and ethical practices.
• Monitor Quality Control Scores and address them with Independent Contractors/Drivers.
• Ensure Independent Contractors/Drivers are qualified with required documentation.

Requirements

• Minimum of five (5) years' experience in the transportation, logistics, or related industry.
• Previous experience managing an employee team.
• Experience working with Independent Contractors.
• Required knowledge of managing financial performance.
• Bilingual in Spanish strongly preferred.
• Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred.
• Must maintain a clear and valid driver's license.
• Thorough knowledge of Microsoft Excel, Outlook, and Word.
• Ability to manage time effectively and meet deadlines.
• Excellent organization, communication, and problem-solving skills.

Nice-to-haves

• Experience in logistics or transportation management.
• Knowledge of safety regulations and compliance standards.

Benefits

• Paid holidays
• Tuition reimbursement
• Paid time off
• 401(k) matching