About the position
The Operations Manager at Nordstrom's Upper Marlboro Distribution Center is a pivotal role that requires a seasoned leader with extensive experience in managing and developing teams to align with the company's business strategy. This position is focused on ensuring that the operations meet the overall customer promise while driving results through effective coaching, performance management, and continuous monitoring of outcomes. The Operations Manager will be responsible for meeting financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions as necessary. In this role, the Operations Manager will support the business strategy by driving results in safety, quality, and performance metrics. Leading a team of approximately 20 employees, the manager will be tasked with recruiting, selecting, onboarding, and training the right resources to ensure a high-performing team. The manager will also be responsible for driving results among warehouse associates through coaching, counseling, and disciplinary actions when necessary, while also planning, monitoring, and providing feedback on job performance. The Operations Manager will own process improvement efforts by utilizing problem-solving skills, project management techniques, and continuous improvement methodologies. This includes meeting warehouse financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions. Additionally, the manager will drive key performance indicators (KPIs) and utilize facility performance scorecards to ensure operational excellence.
Responsibilities
- Support the business strategy by driving results for overall safety, quality, and performance.
- Lead, develop, and grow the performance of a team of about 20 employees.
- Recruit, select, onboard, and train the right resources.
- Drive warehouse associates' results by coaching, counseling, and disciplining employees; planning, monitoring, and providing feedback on job performance.
- Drive professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies.
- Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
- Drive KPI metrics as well as 4DX and facility performance scorecards.
Requirements
- 5+ years of warehouse experience in a managerial role.
- Proven capability in identifying and implementing continuous improvement actions that deliver measurable improvements to cost, service, and quality.
- Demonstrated capabilities in developing others and growing leadership competencies in their direct reports.
- Strong knowledge of warehousing Key Performance Indicators (KPIs).
- Hands-on experience with warehouse management software and databases.
- Ability to analyze data and determine actions based on improvement opportunities.
- Excellent verbal and written communication skills.
