Operations Manager, Fulfillment

$85,000 - $100,000/Yr

Thrive Market - Reno, NV

Full-time - Mid Level

Reno, NV

1,001-5,000 employees

Health and Personal Care Retailers

About the position

The Fulfillment Operations Manager at Thrive Market is responsible for overseeing and optimizing the end-to-end fulfillment process within the facility. This role involves managing various aspects of fulfillment operations, including inventory management, order processing, shipping, and logistics, while ensuring timely and accurate order fulfillment and enhancing the member experience.

Responsibilities

• Ensure adherence to safety protocols and regulations to maintain a secure work environment
• Lead and mentor a team of supervisors and up to 150 hourly employees
• Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
• Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
• Maintain performance standards and consistent processes to guarantee reliable services
• Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors
• Monitor and manage inventory levels, implementing control measures to optimize stock
• Develop efficient order processing procedures, oversee fulfillment operations, and address any bottlenecks
• Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
• Enforce quality control measures and collaborate with quality assurance to address product issues
• Provide coaching and development opportunities to supervisors and employees to enhance performance in cold storage operation
• Oversee productivity hours and manage payroll functions to ensure efficient operations
• Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs
• Analyze performance reports to identify areas for improvement and provide coaching to supervisors
• Set clear goals, promote accountability, and exemplify strong performance to support the mission of the operation

Requirements

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
• High School diploma or equivalent
• Excellent written and verbal communication that is clear, concise, and polished
• Highest levels of integrity and ethics
• Dedicated to quality and high standards; Supportive of values
• Proficient in using MS Office (Word, Excel and PowerPoint), Outlook and G-Suite applications
• Ability to work in a warehouse environment and understand Warehouse Management Systems
• Minimum of 5-10+ years of proven leadership/supervisory experience within a FC/DC or manufacturing environment
• Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving
• Proven ability to quickly adapt and drive the right results using data

Benefits

• Comprehensive health benefits (medical, dental, vision, life, and disability)
• Competitive pay + equity
• Multiple work schedules available
• Opportunities for advancement
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
• Free Thrive Market membership and discount on private label products
• Casual atmosphere and great people to work with