Operations Manager / General Manager

$85,000 - $120,000/Yr

Nans - Stow, MA

Full-time - Mid Level

Stow, MA

About the position

The Operations Manager / General Manager at Nan's Kitchen is a leadership role focused on overseeing the expansion of the restaurant's operations across new locations. This position requires dynamic individuals who can inspire and motivate teams while ensuring high standards of food service and profitability. The role emphasizes strong organizational and interpersonal skills, along with a commitment to training and development within a high-volume food service environment.

Responsibilities

• Lead and manage teams in a high-volume food service environment.
• Administer structured development programs for managers.
• Oversee recruiting, training, and employee evaluation processes.
• Manage purchasing and work center operations to ensure efficiency.
• Monitor and drive profitability through effective management of COGS and P&L.
• Ensure high standards of food quality, presentation, and guest relations.
• Implement systems and processes to enhance operational efficiency.

Requirements

• 10 years of experience leading teams in a high-volume food service environment.
• Strong background in training and development.
• Extremely strong organizational and administrative skills.
• Experience with P&L construction and restaurant profitability.
• Strong interpersonal skills and systems-oriented management approach.

Nice-to-haves

• Restaurant Rescue experience.
• Experience with managing prime cost drivers and ticket times.

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance