Operations Manager - Hospitality and Facilities Services

Denali Universal Services - Anchorage, AK

Full-time - Mid Level

Anchorage, AK

Personal and Laundry Services

About the position

The Operations Manager - Hospitality and Facilities Services at Denali Universal Services is responsible for leading and managing operations within the Facilities Division. This role involves planning, directing, and coordinating business activities for assigned contracts/accounts, ensuring operational excellence and client satisfaction. The manager will foster a high-performance team culture, mentor team members, and contribute to the development of new growth opportunities while overseeing day-to-day operations and client relationships.

Responsibilities

• Promote DUS mission and values.
• Cultivate a culture of excellence, collaboration, and innovation to drive performance and employee engagement.
• Lead, motivate, and inspire a diverse team towards achieving divisional objectives.
• Oversee assigned contracts and provide leadership, direction, and control for all aspects of operations including service delivery and compliance with contractual obligations.
• Drive operational outcomes and measure performance against divisional goals, fostering a culture of accountability and continuous improvement.
• Actively engage in daily operations including regularly visiting site operations and customers to understand market nuances/changes and opportunities to enhance the business.
• Communicate effectively on matters such as contract status, performance, concerns, and potential future contract requirements.
• Provide reporting on costs, budgets, labor force, and overall contract performance, as needed.
• Champion a culture of continuous improvement, encouraging feedback, innovation, and knowledge sharing among team members.
• Identify opportunities for process optimization, efficiency enhancements, and cost-saving measures, driving tangible results.
• Recognize new commercial business development opportunities and prospects and recommend approach to senior management.
• Engage in data-driven decision making using data, logic, benchmarking, and leading practices to determine best solutions for the business.
• Practice effective risk management and resource adequacy at the job sites.
• Ensure compliance with regulatory requirements and company policies to maintain a safe and healthy work environment.
• Implement robust safety protocols and training initiatives to mitigate risks and prevent incidents.
• Support marketing efforts and assist with bids/proposals.
• Support overall execution of strategic business plan/action plan for the division.
• Lead and/or assist with the mobilization of new contracts and job sites.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 4 years of experience in a management role or a combination of experience and education.
• Prior supervisory experience is required.
• Previous work experience in the hospitality/service industry and a thorough understanding of facilities management services preferred.
• Proven project management skills with the ability to handle multiple tasks and projects simultaneously in a complex environment.
• Excellent written and verbal communication skills.
• Strong problem-solving mentality and technical credibility.
• Ability to gain respect, challenge oneself and others, and empower, develop, mentor, and coach team members.
• High level proficiency with MS Office (Teams, Word, Excel, Outlook).
• Valid driver's license and clean driving record.

Nice-to-haves

• Previous North Slope or Remote Operations experience preferred.

Benefits

• Full-time position with a competitive salary range of $76.8K - $97.2K per year.
• Hybrid work schedule: 3 days in the office and 2 days remote.