Operations Manager - Hospitality and Facilities Services

Denali Universal Services - Anchorage, AK

Full-time - Manager

Anchorage, AK

Personal and Laundry Services

About the position

The Operations Manager - Hospitality and Facilities Services will lead and oversee the operational activities within the Facilities Division, ensuring high performance, client satisfaction, and adherence to standard operating procedures. This role involves managing resources effectively, mentoring teams, and driving growth opportunities while reporting to the Facilities Director. The position is based in Anchorage, AK, with a hybrid work schedule of three days in the office and two days remote.

Responsibilities

• Promote DUS mission and values, cultivating a culture of excellence, collaboration, and innovation.
• Lead, motivate, and inspire a diverse team towards achieving divisional objectives.
• Oversee assigned contracts, providing leadership and control for all aspects of operations including service delivery and compliance with contractual obligations.
• Manage personnel-related decisions including recruitment, hiring, retention, training, and performance management.
• Drive operational outcomes and measure performance against divisional goals, fostering accountability and continuous improvement.
• Engage in daily operations, visiting site operations and customers to understand market nuances and opportunities.
• Communicate effectively on contract status, performance, and issues that need to be addressed.
• Provide reporting on costs, budgets, labor force, and overall contract performance.
• Champion a culture of continuous improvement, encouraging feedback and knowledge sharing among team members.
• Identify opportunities for process optimization and cost-saving measures.
• Recognize new commercial business development opportunities and recommend approaches to senior management.
• Engage in data-driven decision making using data, logic, and leading practices.
• Practice effective risk management and ensure compliance with regulatory requirements and company policies.
• Implement safety protocols and training initiatives to mitigate risks.
• Support marketing efforts and assist with bids/proposals.
• Lead and assist with the mobilization of new contracts and job sites.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field plus 4 years of management experience.
• Prior supervisory experience is required.
• Experience in the hospitality/service industry and understanding of facilities management services preferred.
• Proven project management skills with the ability to handle multiple tasks in a complex environment.
• Excellent written and verbal communication skills.
• Strong problem-solving mentality and technical credibility.
• Ability to empower, develop, mentor, and coach team members.
• High level proficiency with MS Office (Teams, Word, Excel, Outlook).
• Valid driver's license and clean driving record.

Nice-to-haves

• Previous North Slope or Remote Operations experience preferred.